Information on the protection of your personal data

Compliance with the protection of personal data is an ethical value of RENAULT SEYCHELLES in accordance with its Group Personal Data Protection Policy.
RENAULT SEYCHELLES takes all necessary precautions to ensure that your personal data is processed in complete security and in compliance with regulations.
You will find below detailed information on the processing of your personal data when using this website.

Who is your data protection Officer?

Your personal data are processed by RENAULT SEYCHELLES and the members of its network.

Why is your personal data used?

We collect your personal data when you fill in a form on our website, when you contact us by email, telephone, live chat or any other means. We may also obtain additional information about you through other companies in our group in particular.
We use your personal data to:
 Purposes:  Legal basis
Manage your requests (requests for information, vehicle tests, appointments, quotations, etc.) This processing is justified by the pre-contractual relationship resulting from your request.
Manage our commercial relationship (order, invoice). This processing is justified by the execution of the contract you have concluded with us.
Manage your complaint  This processing is based on our legitimate interest (improvement of our products and services and prevention of legal action).
Manage your participation in our contests and games  This processing is justified by the execution of the contract you have concluded with us. (Agreement of the competition rules).
Manage your participation in events. This processing is based on our legitimate interest (organizing the event)
To solicit you to answer satisfaction surveys and studies on our existing products and services. This processing is based on our legitimate interest (improving our products and services).
To solicit you to participate in research as part of the development of new products and services. This processing is based on our legitimate interest (to offer suitable products and services).
To send you, with your consent  when required by the regulation , personalized advertising messages, including news about our products , special offers, invitations to events or contests This processing is based on your consent and/or our legitimate interest (providing you with relevant content.)
Ensure the monitoring of the quality and continuous improvement of our products and services, in particular by using advanced data analysis technologies. This processing is based on our legitimate interest (  improvement of our products and services).
Carry out research and development activities. This processing is based on our legitimate interest (  improvement of our products and services).
Ensure a control of our activities (Reporting) This processing is based on our legitimate interest (measuring the performance of our activity and improving our products and services).
Answer any requests you may have for the exercise of rights in relation to your personal data (see the section on "your rights") This processing is based on our legal obligations and involves the verification of your identity.
When we send you promotional messages, our objective is to send you the most relevant advertisements and offers possible, tailored to your needs or really likely to interest you. Indeed, thanks to your personal data (the data you provide directly to us and those we obtain from our partners, as well as those we collect automatically when you visit our websites or use our mobile applications), we develop a profile that allows us to evaluate and predict your personal preferences and/or interests for our products and services as accurately as possible. Knowing you better allows us to offer you more suitable products or services and to satisfy you better.

When you are in contact with our call centers, our objective is to respond as well as possible to your requests. In order to improve our services and to train and evaluate our employees, your calls may be recorded. However, you may object to it at any time and without reason.

In general, we undertake to collect only the personal data that are necessary for each of the purposes for which we process your data.

In this case, the mandatory nature of the responses is indicated in the collection forms. They are necessary to respond to your request, or to comply with our legal or regulatory obligations. If you do not wish to provide the required data, we will not be able to process your request. Other information is intended to get to know you better, in particular to send you personalized advertising messages and is therefore optional. You are free not to fill them in.

What kind of personal data is collected?

In order to fulfill the purposes indicated above, we collect the following data:

- Identity (e. g. name, first name, postal address, e-mail address, tel.....)

How long your data will be stored?

In compliance with the regulations, we undertake to keep your personal data only as long as necessary to fulfil the purposes. In order to calculate these retention periods, we use the following criteria:

  • The duration of your contract, if you have concluded a contract with RENAULT SEYCHELLES or the members of its network,
  • The time required to process your request or complaint, 
  • The period of time your user account is open (if you have opened one), except in case of inactivity for 3 years,
  • Your interest in our advertising messages,
  • The need to keep a certain history of your interactions with us, for the efficient management of our commercial relationship,
  • Our legal or regulatory obligations,
  • We may keep some of your personal data in our archives in order to be able to respond to any legal action during the period of limitation provided for by applicable legislation, 
  • Period of limitation under applicable legislation

Who has access to your data?

We may share your personal data with other Renault group entities such as RCI, Diac, as well as with partners and when we use service providers, in order to process all or part of your personal data, within the limits necessary for the performance of the tasks entrusted to them (for example, for the hosting of our website or mobile application, for the provision of services related to the operation or maintenance of the website, the provision of services concerning the sending of commercial offers, the performance of surveys).

Your personal data will only be shared with authorized departments, by virtue of their functions and within the limits of their respective attributions.

As far as possible, your data are hosted on servers located in the European Economic Area (EEA). However, some of our service providers are located in countries outside the EEA, so your personal data is processed in these countries. Some of these countries may have different regulations on personal data from those of the European Union. In such a case, we pay particular attention to ensure that this transfer is carried out in accordance with the applicable regulations and put in guaranteed areas ensuring a level of protection of your privacy and fundamental rights equivalent to that offered by the European Union (in particular by using the European Commission's Standard Contractual Clauses). Upon simple request to the address mentioned in the section "What are your rights", we can provide you with more information on these transfers (including the standard contractual clauses of the European Commission).

Finally, we may share your personal data with third parties in order to comply with any legal obligation or administrative or judicial decision.

Your rights

You have several rights regarding the processing of your personal data:
  • A right of access to your personal data, i.e. the right to receive a copy,
  • A right of rectification, if your data prove to be incorrect or outdated, which will allow us to comply with our obligation to have up-to-date data about you
  • A right to delete (or omit) your personal data, which may be limited in view of our contractual or legal obligations, 
  • A right to the portability of your data, i.e. the right to receive the personal data we have provided to you, in a structured and commonly used computer format, and to transmit them to any other controller, 
  • A right of opposition, subject to justifying reasons relating to your particular situation with the exception of the context of a recording of your call, and the right to request a limitation on the processing of your personal data, in certain cases provided for by the regulations
  • A right to refuse any commercial prospecting (in particular profiling when it is used)
  • A right to remove your consent at any time, for the purposes for which we have collected your consent

You also have the option of establishing either general or specific guidelines for certain processing operations, for the storage, cancellation and communication of your Personal Data in the case of death. You can change or delete these directives at any time. You can inform us of these specific instructions by writing to the above-mentioned address.

To use any of your rights, you can contact us, proving your identity, by post to Renault Seychelles - xavier.heinen@hffs.sc

Link to other information

We may also collect technical information about you automatically when you visit one of our sites or use one of our mobile applications, including your IP address, browser settings, through cookies.

For more information, we invite you to consult our cookies policy

Modification of information on the protection of your personal data

We may occasionally modify this information. When necessary or required, we will inform you and/or request your consent. Therefore, we invite you to consult it during each visit in order to consult its latest version.