Find a charging station in the blink of an eye with Z.E. Pass

The application allows you to locate charging stations by informing you of their availability, thanks to the following services: 

- search and location of charging stations accessible to the public; 

- display of the availability of charging points; 

- terminal filtering according to the specific needs of your electric vehicle or your expectations at the charging point; 

- access to specific pricing negotiated for Renault customers; 

- display of the price for one hour of recharging; 

- load start and stop; 

- Secure payment ; 

- consultation of the history of your recharges; 

-  possibility of giving your opinion on the stations. 

Thanks to Z.E. Pass, you can compare the prices of the various operators, access the terminals and pay the recharges without multiplying the local subscriptions. 

In France, you benefit from a large network of charging points benefiting from public operators. All of these charging points will be covered by the end of 2017. In addition to the public networks, you also have access to the most important private networks, such as that of Sodetrel, located on the motorways.

Our network of partners is set to extend to the whole of Europe. It is already available to the public in Germany; you can charge your electric vehicle with Z.E. Pass on more than 80% of connected terminals accessible to the public in Germany

The app is provided by Bosch Software Innovations. Their customer service is available to answer all your questions and available 24 hours a day, 7 days a week, by e-mail, at support@bosch-emobility.com, or on our hotline, at + 49 (0) 30 991 918 745.

For a more efficient processing of your request, do not forget to communicate your username. You will find it in the Profile menu of the application. 

If the geolocation function of your smartphone is activated, Z.E. Pass automatically locates you when you open the application. It then displays all the charging stations located within a radius of 100 kilometers around you. 

You can also use the search function by moving on the map and zooming to display all the charging points near the location of your choice. After selecting a charging station, the application displays the operator, the prices and the exact address of the terminal. It can also display the route to get there and even filter your searches on the map by type of outlet, power and price.  

If you have a problem with the availability of charging stations, do not hesitate to contact our customer service. By phone, +49 (0) 30 991 918 745, or by email, at support@bosch-emobility.com. 

Our advisers will be able to provide you with information on the cause of the problem, on possible means to remedy it, or refer you to other charging stations. 

The time required to charge your electric vehicle depends on the power of the charging station. It also varies from one vehicle to another depending on the type of battery and its state of charge. To find out more, you can consult the information relating to your vehicle.

When your vehicle’s battery is charged, charging does not stop automatically. You must stop it yourself using the application or by holding your Z.E card. Pass in front of the sensor of the terminal used. 

If the Internet connection is weak or the terminal encounters a problem with the network connection, it may happen that it displays the following error message: "The command cannot be transmitted to the charging station". In this case, it is preferable to restart the recharge.

The Z.E. Pass is free. There are no account opening fees or administration fees. 

The only costs incurred correspond to the charging time used. They are counted per minute, between the start and stop of the recharging operation, and calculated independently of the amount of electricity actually consumed. The price paid depends on the local operator. A minimum amount of 0.50 € is due for each transaction

There is no additional charge for using Z.E Pass abroad. You just need to activate the service in the country you are in and use it. The hourly price paid for recharging is the same for everyone, whether you are a resident of the country or not. 

Your mobile operator may, however, charge roaming charges for using the data network abroad. To avoid these costs, simply use the RFID card associated with your application. 

When you choose a charging point on the application, the hourly price is displayed, including VAT. The pricing is clear and transparent. The prices are variable and specific to each operator. 

The price per hour of charge includes the following costs:

-  service charges billed 0.50€ by Bosch Software Innovations which cover all applicable roaming charges as well as telecommunication costs to start or stop charging; 

-  transaction fees billed by financial partners upon payment;

-  payment of VAT at the rate of 20% .

Charging point operators determine the prices for using their charging stations themselves. In addition to the cost of electricity, there are often parking fees (which cover the rental of space for the charging station), energy taxes, or installation and maintenance costs. charging infrastructure. You are therefore billed for a total hourly service and not just for the electricity you consume. 

Additional service charges of 0.50€ per hour excluding VAT are also applied to cover roaming costs (roaming costs, telecommunications to start or stop charging, cost of financial partner). All the prices indicated in the application are gross prices and therefore include VAT.